Overview
Bitbuy is a Canadian cryptocurrency exchange. This page explains how to sign in to your Bitbuy account, enable and restore two-factor authentication (2FA), troubleshoot common login problems, and recover access if you’re locked out. For the official site and sign-in page visit bitbuy.ca.
How to sign in to Bitbuy (step-by-step)
- Open your web browser and go to https://www.bitbuy.ca/login.
- Enter the email address associated with your Bitbuy account.
- Type your password carefully — passwords are case-sensitive.
- If you have Two-Factor Authentication (2FA) enabled, enter the 6-digit code from your authenticator app (e.g., Google Authenticator, Authy) or your hardware key.
- Click Sign In. If you have a remembered device and used "Remember me", you may not need to re-enter 2FA on that device.
Tip: Always check that the site URL begins with https://www.bitbuy.ca and that the padlock icon appears in your browser address bar before entering credentials.
Common login issues & fixes
- Incorrect password: Use the Forgot password link on the login page to request a secure password reset email. Follow the link in the message sent to your registered email.
- 2FA not working: Ensure your device clock is accurate (time drift causes code mismatch). If you recently changed phones, restore your authenticator or use Bitbuy's 2FA recovery process.
- Can't access email: If you’ve lost access to the email on file, contact Bitbuy Support and be ready to provide identity verification (photo ID, proof of address) as requested.
- Browser issues: Try clearing cache and cookies, disable extensions that block scripts, or use a private/incognito window. Attempt sign-in from another device to isolate the problem.
- Account locked: Multiple failed attempts may temporarily lock access. Wait the cooldown period, then use password reset or contact support.
Two-factor authentication (2FA) & recovery
2FA adds a vital security layer. Bitbuy supports authenticator apps and hardware security keys. If you lose your 2FA device:
- Check for printed backup codes you may have saved when enabling 2FA.
- If no backup codes exist, start Bitbuy’s account recovery process via their support centre and follow steps for identity verification.
- Be prepared to provide government ID and other verification documents — this helps protect your funds and identity.
Security best practices (Canada-focused)
- Use a unique, strong password (consider a password manager).
- Enable 2FA and store backup codes securely offline.
- Never share sign-in details or 2FA codes. Bitbuy will never ask for your password via email.
- Keep your recovery email secure; enable MFA on that email account too.
Need more help?
Visit Bitbuy's Help Centre or contact support through the website: https://www.bitbuy.ca. Provide relevant details (but never share passwords or full 2FA codes) to speed up recovery.